Coronavirus (COVID-19) travel update
We are still working remotely. As our phone system doesn't allow us to receive or make calls in the usual way from home, we kindly ask you to email us if you would like get in touch with us: info@penguintravel.com

Travel updates and alerts

If your trip departs between 10 April – 20 May 2020:

If you booked directly with Penguin Travel: We will contact you, in order of departure date, as soon as we can to talk about your options. This process has already started. You will not lose any money paid to us. Instead you will receive a credit voucher to the value of 110% of what you have paid for your trip to use against any future trip with us. You need to book your next trip within 12 months and can travel up until mid-2022.

If you have booked with a travel agent: We will be contacting them, and you should expect to hear from them soon about your options.

If your trip departs on 21 May 2020 or after:
Our standard booking conditions will apply.
We will of course continue to monitor the situation incredibly carefully – but as things stand, trips after 1 May 2020 will only be cancelled if the Danish Foreign Ministery Udenrigsministeriet and Danish Health Authority Sundhedsstyrelsen advises against travel.

IF THE FINAL BALANCE IS DUE ON YOUR HOLIDAY
Please hold off paying your final balance for the moment. We have changed the final balance due date to four weeks prior to your holiday. At that point we will hopefully know whether your holiday is likely to go ahead. This will not affect the status of your booking and we will not make any changes without talking to you first.

A note from our management

These certainly are unprecedented times. The world is in a constantly-changing situation, and we understand that you might be concerned about upcoming travel. We are pleased to let you know that the vast majority of our trips are running as usual, however since the recent spread of Coronavirus, we need to cancel certain trips.

So, how do we make this decision? Our customer's safety is our priority, so you can be assured that we always follow travel advice from the Danish Foreign Ministery Udenrigsministeriet and Danish Health Authority Sundhedsstyrelsen. This is monitored stringently and we are in an excellent position to respond quickly to changing guidance.

With more than 30 years experience in organizing adventure tours all over the world, we are well-practiced in responding quickly to changing circumstances when required; amending or cancelling trips, and bringing customers home safely.

All that said, clarity on our flexible booking conditions is probably very helpful right now, and you can jump to them here.

I hope that you continue to travel with us, knowing that you’re in good hands and there are still so many wonderful places to safely explore.

The outbreak of Coronavirus (COVID-19) has led to a number of changes across the globe, especially to individual countries' entry requirements and governments' travel advice. This is a rapidly evolving situation. We will always proactively contact any customers whose trips are affected by changes as quickly as we can. However, when these changes affect a large number of customers, and we can't get to everyone within a few hours, we will update this page so that you have some information while you wait to hear from us. But please be assured that we will get to everybody, in order of departure date.

*The only exception is any non-refundable deposits paid for the trip. The value of non-refundable deposits will have been advised at the time of confirming the booking and may include the cost of permits and flights.

 

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